Yesterday I met with the VP of Human Resources at a Fortune 500 company. I asked him how many people he had working for him and he said “About half.”
[sound]

Though he said it in jest, it’s no secret that workplace morale- intrinsically tied to workplace productivity, is down. In January a Conference Board survey found that only 45% of those polled were satisfied with their jobs. Last month, Addecco Group North America released results of a survey to see if American workers were still “in love” with their jobs, and only 39% said that the economic situation caused them to appreciate their jobs more.

With the economy stabilizing and in many cases improving, popular thinking is that employees will be jumping ship, and the “war for talent” will be back as a hot topic.

But what about the Loyalists. Or the Lazyists? The ones that aren’t looking for a new job or leaving any time soon. Maybe they’ve downshifted their efforts to match demand. Maybe they’ve gotten used to marching to a slower tempo. Will they wake up one Monday and start giving 110%?

The internet is full of quick, cheap and tidy ideas on how to improve workplace morale. They range from cuddles (recognition) and huddles (go-team-go) to thank-you notes, free lunches and time off for good behavior.

But I contend that these broad brush strokes do little to improve culture or morale or raise the needle of employee engagement in any significant way. (I invite you to disagree and leave a comment with your proven favorites.)

Rather, now is the time to survey your population and get a baseline understanding of the current climate.

Are your employees connected to business?
Do they understand the goals and how their work contributes to the success of the enterprise?
Do you understand the top three places they might seek employment if your organization ceased to exist, and why?
Do you have systems in place that compensate employees for accomplishing goals large and small?

If your company has “taken a break” from launching employee surveys out of fear of what they will reveal, I urge you to bring them back.

We are at the pinnacle of new and noteworthy times when HR can drive the rally, and implement focused ideas, tied to business goals that improve culture.

At the very least, you will have real insights from which to compare next year, or build a solid communications plan that drives employee engagement. (For help with survey or plan call us). At best, you have validated your own contribution to growth and revenue of the company you call home.

Later in the conversation, I asked him if he had any metrics around his recruitment advertising results. He said that he’s wasting half the money he spends- the trouble is, he doesn’t know which half. [sound]

Labels: BRANDEMiX, Employee Engagement, Research

The last Employee Engagement conference I attended had speakers from both Human Resources and Communications at Fortune 500 companies presenting case studies of their latest Internal Branding efforts. Based on their similarities, I deduced that the trend in Employee Communications is "I Am [insert company name]"

They must have all read the same 3-step engagement doctrine which lists the path to engagement as movement from UNDERSTANDING ("I understand how to impact the brand and the company") to DELIVERY ("I am the brand") and thought that it was as simple as fill-in-the-blank.

But, since it is the last day of February and trendwatching.com's February Brief was about FUNCTIONALL, let's brainstorm together on how we can implement cheap and/or simple ideas that keep employees committed to their employer and enhance the culture and brand.

Labels: BRANDEMiX, Branding, engagement

The year was 1994 and something called a job board was being
launched- specifically CareerMosaic, named after the web browser credited for
popularizing an old thing called the Internet.

In a meeting with top executives, Bernard Hodes, a brilliant marketeer and the CEO of the agency that bore his name, shared his rationale for creating the pricing structure for his new category of recruitment advertising.

"We’ll price the postings as a $100 add-on with any newspaper ad” he said. (At the time a 1” by 3” classified ad in the NY Times on Sunday was probably about $1,500.) He continued, “Who doesn't have an extra $100 to experiment on a new media?”

Unknowingly, he was establishing a precedent for what is today a $6+ billion business. (Factoid- CareerMosaic was eventually sold to headhunter.net which was eventually bought by CareerBuilder, as of today one of the 2 giant oaks still standing.)

However, equally important was his underlying reminder that everyone has a budget for failure- aka experimentation ... a lottery ticket fund that smart people can sometimes leverage into big payouts.

I call this a budget for failure because that way if the outlay fails to generate a positive return on its investment, at least you can take solace from having known it in advance.

For me, it is the amount of money I set aside for a potential bad hire- someone who doesn’t meet my exact requirements but has a kernel of an idea that might take me new places.

It's important because the BRANDEMiX brand is a culture of ideas and execution.

Also included in my failure budget is an amount I can spend on something I’ve already tried that didn't work out. That’s also important to our brand since one of our brand pillars is “solutions that leverage technology.” In the fast changing digital world, though experience is a great teacher, it is not necessarily a great predictor of future outcomes.

Lastly, my budget for failure includes spending time and effort (time is a dollarized investment, effort is not), on new business pitches that are outside of our core capabilities. At BRANDEMiX, we are a culture of continuous learning and we often learn from succeeding at new challenges.

In case you haven’t yet drawn the connection, my budget for failure is also part of my plan for success. Without funding for my failures, I am unable to succeed at delivering my brand.

Labels: BRANDEMiX, Branding, Employer Branding

A leader is a tone-setter, responsible for bringing people together and setting a model of attitude and behavior. It’s the reason social movements form around charismatic luminaries, and the greatest football teams always have headstrong quarterbacks. Without a CEO who lives and embodies the brand, customers will not buy into it.

So if a CEO is the figurehead of a company’s brand, who is the figurehead of a company’s employer brand? You might guess HR or Marketing, when in fact it is again, the CEO.

Whether you subscribe to BRANDEMiX “1 brand” theory of corporate strategy or not, any branding initiative, regardless of target audience, needs to be inspired by the CEO. Employees will not rally around a brand unless a company’s culture and personality are defined at the top.

Without top down inspiration, the brand can flounder like a ship lost a sea.

So what’s HR’s role? First Mate.

HR must take the captain’s orders and radiate the brand out to the labor market and to the internal employees. Just as marketers have insight and knowledge about communicating to consumers, HR should understand better than any department how to talk to jobseekers and employees.

Figuring out the brand is the easy part – you already have it – communicating it is the creative part. It takes a constantly evolving understanding of the people you’re talking to.

As HR people do we spend enough time understanding the attitudes and behaviors of jobseekers, and more importantly our own employees? When’s the last time you did employee focus groups? Have you surveyed jobseekers? More importantly, how have you implemented any findings into the usual course of your communications? Answering these questions needs to be HR’s responsibility as part of the CEO’s marching orders for the brand.

Marketers have always relied on their ad agencies for this insight and expertise in communicating with consumers. Now HR has a secret weapon too.

Labels: BRANDEMiX, Branding, Employer Branding

Branding, which started as a way to distinguish products from generic alternatives now it has the exact opposite effect.

It’s been the fancy, eye-pleasing exterior that marketers have delivered but what's happened to the connection to the actual deliverable?

In other words, are too many brands all wrapping and no gift?

Ironically, today’s trendy response to the surfeit of superficial branding, is to go sans brand. Absolut has created Naked Absolute- a vodka bottle without a marking on it to “put the focus back on what’s inside” and Starbucks has built an unbranded coffee house in Seattle to bring back the authenticity of a community gathering place.

Yet I contend that people still care about content – what’s inside still matters. We still want products that work and brands we can trust, but they’re so cluttered out by gift-wrapping that we’ve been left numbed and craving authenticity.


If you agree that it's what’s inside that counts, then that’s where your employer brand should come from.


If you use your brand to build an authentic corporate culture that employees believe in, then your brand will always be grounded in your values and will always have intrinsic meaning- and you’ll have no choice but to deliver an authentic experience to consumers, shareholders, donors and alum.


For decades, companies have relied on ad agencies for their keen insights on talking to consumers, but, when it comes to branding, employees should be regarded as a significant target market- the way consumers are. They make or break the brand.


Ask BRANDEMiX how to make your employer brand more than just a pretty ribbon.

Labels: BRANDEMiX, Employer Branding

1st Annual BRANDE Awards Competition Now Open for Entries.
1/7/2010

NEW YORK, NY. (January 1, 2010) –BRANDEMiX , the nation’s premier independent Employer Branding consultancy, is proudly sponsoring the 1st Annual BRANDE Awards- in recognition of companies demonstrating Employer Branding excellence that have yielded true business results.

The 1ST annual BRANDE Awards highlight programs that exemplify the key principles of effective Employer Branding including building authentic brand architecture, promoting it across a variety of internal and external audiences, and leveraging it with any current corporate branding. Most importantly, the Employer Branding must be surrounded by solid goals and metrics and linked to a true business or process improvement. Entries will be judged on excellence in strategy, execution, results and creative. The BRANDE Award Web site is located at www.brandeaward.com and the deadline for free entry is February 28, 2010.

“There continues to be tremendous interest in the area of “Employer Branding” says BRANDEMiX Founder Jody Ordioni. “However it’s true connection to real business results has never been thoroughly indexed. This shortage of data perpetuates the myth that Employer Branding is just another “HR-thing” or “design element” that doesn’t create positive business outcomes or significant return on investment.”

The BRANDE Awards are open to all organizations and individuals (agencies and other 3d party service providers can submit on behalf of their client) involved in the process of developing or managing Employer Branding programs.
“What truly distinguishes the BRANDE Awards from other competitions is that the BRANDES are judged by cross-industry experts in Strategy, Marketing, Business and Human Resources. As a way to generate interest and create a baseline for future competitions, the 1st Annual BRANDE Awards will be free for submissions.”

Online entries can be submitted from January 1, 2010 through February 28, 2010. To find out more, please visit http://www.brandeawards.com. The 2010 BRANDE Award honoree will be announced in late spring at an award luncheon held in New York City.

http://www.brandeawards.com]

About BRANDEMiX

BRANDEMiX is a woman-owned marketing/communications firm dedicated to Employer Branding in support of business initiatives. Bridging the traditional gap between marketing, advertising, internal communications and Human Resources, BRANDEMiX creates consistent, relevant and brand-aligned messages across all print and interactive channels, forming a line of sight from strategy to employees, investors and consumers. Clients include many of the Fortune 500 as well as non-profit organizations in education, healthcare and social services. Learn more at http://www.brandemix.com .

Labels: BRANDE Awards